Refund policy

Deposits

Custom orders require full payment at the time of ordering. All payments for all orders are non-refundable.

 

 

Refunds / Exchanges 

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.

 

Once you or a designated party has picked up an order and signed for it, it is considered "accepted." We will ask you to make sure that everything is correct, including the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances, you may bring the cake back in for design adjustments, but this is an additional charge if the cake has been signed for.

 

All products are the responsibility of the customer once they leave our shop. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick-up. Keep in mind that cakes are very fragile, and damage can happen if not handled properly, such as cracks, smudges, melted frosting, etc.

 

Cake flavor and texture are subjective. Refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of store credit if the product is brought back and the quality of the cake's flavor or texture is determined not to meet our standards. Cakes must be brought back to us in a timely manner, preferably within 24 hours of pick-up. Please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of La Crème Bakery Cafe. Please understand that we cannot issue store credit for cakes that have already been picked up.

 

 

 

Cancellation / Changes

Changes and cancellations to retail orders are accepted up until 7 days prior to the date of pick-up. We are unable to make changes to orders after that time frame. All payments for all orders are non-refundable, regardless of the circumstances or the amount paid. No refunds or payment transfers to another order will be provided for cancellations. Customers who cancel an order with less than 7 days' notice are still responsible for the full order amount. This does not apply to orders that have contracts.